Supporting procurement processes and improving customer proximity at Kantonale Drucksachen- und Materialzentrale Zürich (kdmz)

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Management Summary

Kantonale Drucksachen- und Materialzentrale Zürich ("kdmz") is the central point of procurement for local authorities, public offices and authorised individuals in the Canton of Zürich. This case study shows how the provision of local government with indirect goods can be efficiently and effectively executed using principles that apply to the private sector. Integration is ensured by using the same system for the back office (ERP system) and the front office (e-shop).

Referenz
Knechtli, Hanspeter (2003): Kantonale Drucksachen- und Materialzentrale Zürich (kdmz) case study in: Schubert, Petra; Wölfle, Ralf; Dettling, Walter (Eds.): E-Business Integration – Case Studies in Optimising Electronic Business Processes, Munich, Vienna: Hanser Verlag, 2003, pp. 53-66.

Erstellungsdatum der Fallstudie: Sep 1, 2003

Autor(en) der Fallstudie:

Hanspeter Knechtli

Lösungspartner:

Opacc Software AG, Kriens

Christoph Bareiss

, Project Manager

Betreiber der Lösung:

kdmz

Kurt Stoppacher

Manager

Branche:

Public authorities/Social insurance/Police/Armed forces

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