Business process support thanks to electronic instruments at OPO Oeschger AG

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Management Summary

OPO Oeschger AG has been working to optimise customer service in the field of electronic communications for many years now. The IT solutions of this SME have undergone continuous improvement, with customer needs always taking precedence. Today more than a fifth of sales are handled using E-Business. The internal integration of the E-Business solution results in a high degree of automation when processing orders due to the inclusion of various (semi-)automatic warehousing and transport systems. With the incorporation of construction software for joiners, the external integration has a profound effect on the customer’s processes and allows customers to reduce the number of capital-intensive parts warehouses.

Referenz
Siegenthaler, Marcel (2003): OPO Oeschger AG case study in: Schubert, Petra; Wölfle, Ralf; Dettling, Walter (Eds.): E-Business ingegration – case studies on the optimisation of electronic business processes, Munich, Vienna: Hanser Verlag, 2003, pp. 39-52

Erstellungsdatum der Fallstudie: Sep 1, 2003

Autor(en) der Fallstudie:

Marcel Siegenthaler

Lösungspartner:

IMIS AG, Zürich

Sabrina Tammaro

, Project Manager

Betreiber der Lösung:

OPO Oeschger AG

Peter Oeschger

CEO

Branche:

Construction and interior work
Ancilliary building trade

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